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We only work with carefully selected local cleaners who have established a very high level of quality and reliability.Once the partner has processed your bag, you will receive a detailed email including a list of the items you put in our care.After pickup, we dispatch your items to our vetted cleaning partners.Hang Dry items will also be returned neatly folded. You’ll have the option to receive a Teal Hang Dry bag for your more fragile laundry items, such as athletic wear and intimates, that need to avoid the heat of the dryer. We also provide other services such as Hang Dry, Leather Cleaning, and Repairs.You can also set your personal cleaning preferences on your Rinse account. If you have any special instructions regarding your clothes and other items (e.g.Please contact if you have an urgent Rush Dry Cleaning request and we will do everything we can to accommodate. We are temporarily pausing our 2-Day Rush service for Dry Cleaning orders to help our Cleaning Partners to reduce their operating costs while we navigate COVID-19. If you need your clothes returned quicker, Wash & Fold is available for 24-hour Rush.Our Service Fee is $7.95 and our Health & Safety Fee is $5.00.Your Valet will also go over our delivery schedule with you, including our optional Rush Services.Your Valet will explain in detail what can go in each bag and the various options you have for the delivery of your items.

Your Valet can either wait for you to place your items into the correct bags based on their service type or, if you can place your items into disposable, sealed bags labeled for the correct service type ahead of your pickup, your Valet can place the bags directly into your personalized Rinse bags. If you are able to, prior to arrival prepare and sort your clothes and other items that will need cleaning accordingly and have them ready to go.

Teal = Hang Dry (available upon request).

Your Valet will provide you with two different color-coded Rinse bags.

Your Valet will arrive between 8pm - 10pm.

While we do offer Personless pickup and delivery options, we require that you be available for your first pickup so that we may go through the onboarding process with you.

Once your order is scheduled, you’ll receive a text message at 5:30pm on the evening of your pickup with an estimated time of arrival for your Valet.

You can read more about what will happen on your first Rinse below or watch our instructional video here. We’ll work with one of our local cleaning partners to expertly clean your items, and your Valet will bring everything back to you on your confirmed delivery date. We also have a separate Hang Dry bag available upon request. They’ll bring Rinse bags for Dry Clean / Launder & Press and Wash & Fold, which will all be tagged with your information. Easy! On the evening of your scheduled pickup, a Rinse Valet will arrive between 8pm and 10pm.